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April 23, 2013 at 7:55 pm #74815Trains =assisted travel
I would love to hear people’s experience of assisted travel, particularly if using electric wheelchairs.
I had a couple of tries at using assisted travel to get the train to london for hospital appointments. At the time I didn’t have my own wheelchair, as I can walk a little way, and so booked for someone to assist me with a wheelchair to and from the train platform. On only one occasion did the messages get through to meet me as requested. Even though the staff were usually very helpful and friendly when they arrived (with one exception which was very upsetting), something seemed to go wrong with the communication. Now I have an electric wheelchair and would like to use it to travel on the train but i am worried – will anybody meet me to help with ramps? One member of staff I asked at a tran station said if noone comes, pull the alarm on the train – how humiliating and stressful would that be?!
I look forward to hearing from you.
April 24, 2013 at 3:01 pm #88398Re: Trains =assisted travelI don’t use an electric chair and only trained on one specific route, which was hit and miss with effectiveness. Worst was when a train was delayed so conseuently no one was waiting at the terminal station to get me off and soeone checking the train and clearing off all passengers eventually got me off.
It’s alright saying pull the emergency cord but I couldn’t reach it from my seated position!
I'm always the animal, my body's the cage
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April 25, 2013 at 11:56 am #88399Re: Trains =assisted travelmorning peeps. ive got a dumb question thats been bugging me for years. now im hoping that some of you train travel’ers can answer it.
ok here goes. do trains have grab handles? what i mean is, like the ones that are located on buses, when people are getting on and off the bus? there located at the side of door entrance.
p.s i did say it was a dumb question.stefan
April 25, 2013 at 12:58 pm #88400Re: Trains =assisted travelNot a dumb question, but I am afraid an unhelpful answer ….. as rolling stock ages vary from steam age ancient to space age the answer is likely to be “no”. I googled “british trains” and the pictures that came up all had shiny sleak sides, so it does not look like there are grab handles.
I'm always the animal, my body's the cage
I blog about nothingness www.amgroves.com
April 25, 2013 at 1:27 pm #88401Re: Trains =assisted traveli did the same as you amy. i.e googled pictures and couldnt figure it out.
stefan
April 25, 2013 at 2:18 pm #88402Re: Trains =assisted travelHi littlestef
I’ll have a look on my train home this evening and let you know what I find…
Ruth
April 25, 2013 at 2:37 pm #88403Re: Trains =assisted travelTrouble is, littlestef, I don’t think there is a straightforward answer, as the fragmented privatised British railway system has no uniformity. And if you need grab rails, and can’t rely on them being there, that’s no use really, is it?
On the more general issue, I’ve only ever been on trains using my manual wheelchair, never having been bold enough to trust that they will cope with the electric chair. A friend with MD who’s a more regular train user says that she never takes her electric chair on train journeys, because the access ramps to the trains vary widely in gradient, depending on the train and the platform, and she thinks that some of them are too steep to negotiate safely in an electric chair. So she always uses her manual chair and relies on help to get her up and down the ramps.
April 25, 2013 at 5:06 pm #88404Re: Trains =assisted traveli think ruths getting paid way too much. she can actually afford the train.
petered. the thing is im not actully in a wheelchair. however i am really unsteady on my feet, hence the need for the stick. the reason im asking about the grab handle, is so that if i choose to take a rail journey. i know i can pull myself up the step on and off the train. you see apart from having lousy balance and crap strength in my legs. im also only 5ft tall.
yes. i would say knackered all way round.stefan
April 25, 2013 at 5:25 pm #88405Re: Trains =assisted travel@petered wrote:
A friend with MD who’s a more regular train user says that she never takes her electric chair on train journeys, because the access ramps to the trains vary widely in gradient, depending on the train and the platform, and she thinks that some of them are too steep to negotiate safely in an electric chair. So she always uses her manual chair and relies on help to get her up and down the ramps.
They do, but going down backwards is fine and they’ll guide you. Question of how fast you can do a 3 point turn in a small space with people staring at you, forgetting to move out of the way – they learn when you ‘accidentally’ get too close.
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April 26, 2013 at 10:57 am #88407Re: Trains =assisted travel@littlestef wrote:
…
petered. the thing is im not actully in a wheelchair. however i am really unsteady on my feet, hence the need for the stick. the reason im asking about the grab handle, is so that if i choose to take a rail journey. i know i can pull myself up the step on and off the train. …Yes, I had the same issues before I was using a wheelchair. My observation is that some trains have grab rails, but others don’t. So if you need a grab rail to be able to access the train, and you can’t be sure that there’s going to be a grab rail, you don’t know if you’re going to be able to get on the train. On which basis you can’t travel by train at all. I know from my own years of struggling with this how damn annoying the whole situation is.
@kissofdarkness wrote:
They do, but going down backwards is fine and they’ll guide you. Question of how fast you can do a 3 point turn in a small space with people staring at you, forgetting to move out of the way – they learn when you ‘accidentally’ get too close.
I know that what worries my friend about this is not the steering / guidance when using the ramps but the risk of tipping the chair over. Some of those gradients do seem very steep.
With people getting too close, they don’t realise how heavy the chair is until you run over their toes. They don’t tend to get too close after that!April 26, 2013 at 1:58 pm #88408Re: Trains =assisted travelHi littlestef
Getting paid too much? I wish. I checked on the Greater Anglia trains and they do have grab handles, and so do South Western trains. I hope that’s helpful.
Ruth
April 26, 2013 at 3:13 pm #88409Re: Trains =assisted travelyou’ll do for me ruth. novembers birmingham xmas gift fair here i come.
stefan
May 1, 2013 at 1:50 pm #88410Re: Trains =assisted travelHi thanks for the replies so far – i’d still be interested to hear people’s experiences of using assisted travel on the trains and whether it has worked out – if anyone who is confident with it can share how they make it work for them?
June 4, 2013 at 5:23 pm #88411Re: Trains =assisted travelI’ve been on South Eastern to go to london for hospital appointments with someone with me. I’ve done about 8 ish journeys / visits in my elecy chair. Phoned in advance to pre book assistance (basically just a ramp). Had an excellent service apart from the last trip where the train carriage didn’t have wheelchair spaces (but it did have a buggy/seat cut out space) and coming home there was no chair or buggy spaces in the carriage (sitting seats only) so we sat (husband stood) by the doors the whole time (and the ramps were slow to arrive but the station was the end of the line so no train hurrying off). Whilst they have control over the level of assistance – they can’t control which train pulls up. I am lucky that both stations (both ways) is accessible as some of the stops on route are not.
June 5, 2013 at 2:07 pm #88412Re: Trains =assisted travelWhat stations were you pulling in at Rachael? If Euston, St Pancras etc then I am very surprised as Network Rail are always usually pretty particular about making sure they meet these requests – I bet on that one occasion it was awful… Next time you’re at a Network Rail-managed station, ask for a Network Rail customer service assistant or the duty station manager (both will come out and speak to you very willingly).
Muscular Dystrophy UK staff member
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