My brother is visiting from the US at the mo so we decided to go to Windermere. Inevitably thoughts turn to eating so we went to a pub we have been to before. This time there was a barrier across the entrance to the beer garden. My brother asked if they could move it to make it easier for me in my wheels to get to a table. The answers was no, we would have to go to the front door and come in that way. When questioned why the simply said, that is the way it is. Getting to the front door and blocking the pavement with my wheels we were eventually allowed in to an almost empty pub. Sit anywhere we were told so we started to make our way to a room to be out of the way. No we cannot go in there either. So we chose another place. You cant stop there either. I am more than frustrated at this point so I asked what she, I presume the manager, was going to do to fill her obligations under the Disability Discrimination rules. Nothing was the reply, making it clear she had no clue what they were. She did suggest that I leave my wheels and walk in!!! So we left, never to return but feeling thoroughly humiliated. It does seem that in many parts little has changed. Lifting the barrier would have given them two meals and drinks to sell as well as a brilliant report on their website. Not lifting the barrier loses the meals and two customers by putting yet more barriers in their way.
Write to the council in that area. Only with highlighting will these people be educated. I would also write to the licensing authority. Im sure by law the need to have someone trained in the disability access its part of the licencing.